L2 Support Engineer — North Ryde, Ryde Area

Job Description As a L2 Support Engineer, you will be responsible for managing and resolving service requests and incidents in a timely manner. Reporting to the IT Manager, you'll guide users on troubleshooting across various platforms and technologies, ensuring a seamless IT service is provided to the entire Abano Healthcare Group business. Key Responsibilities: Provide friendly, professional, and timely support to users on hardware, software, and other digital equipment. Respond to user level equipment failures and be a point of escalation for technology issues within the organisation. Ensure assets, operations, and procedures are followed and well-documented to maintain operational excellence. Maintain a high level of cyber security awareness and assist in educating staff to make secure choices in their digital operations.