Level 2 Support Engineer — Melbourne, Melbourne Region

Company Insights: Join a team where you are supported and feel like part of a family, and not a cog in a machine. Bergin is a workplace where you will be respected and nurtured with a great team environment and lots of laughs Work with a boss who genuinely cares and takes the time to get to know you. We are not just any MSP; they specialise in supporting the Architecture and Design industry, offering you the ability to gain specialist skills and knowledge, particularly in supporting 3D drawing software (Building Information Management (BIM). You will have the ability to use the general knowledge and skills you have built, whilst learning and developing specialist skills that will set you up with a strong career. We are proud of our low turnover and many staff have been with them for 5 years. This team loves what they do, and they feel empowered to learn and develop in areas they have interests and passions in. You will learn from great mentors whilst also being empowered to develop in areas you want to specialise in over time. Supporting Architects and Designers who are creative people, who are passionate and love what they do, they appreciate your help and will be a delight to assist day to day. As this profession works normal hours and our support hours run from 8 am to 6 pm, so you will be able to work your 8 hours between these times as rostered, enabling you to maintain reasonable working hours and a great work/life balance. Flexible working is part of the norm, so you will be able find the right balance to work in the office and remotely as needed. As the office is located next to Melbourne Central, getting to work is a breeze and you have lots of options for lunch and post-work activities. About the Role: As a small MSP we offer diversity within our team which means you will assist in both level 1 and level 2 and above tasks. This is a great opportunity for someone with some experience looking to continue to work with people on tickets and also have the ability to problem solve more complex problems and follow tickets through. General Responsibilities: Provide technical support to clients via phone, email, and remote access tools. Diagnose and resolve complex hardware and software issues. Design and implement network solutions, including switches, routers, and firewalls. Manage and deploy project solutions, including hardware and software upgrades. Collaborate with other technicians and engineers to resolve complex technical issues. Provide guidance and training to Level 1 technicians. Maintain accurate records of all client interactions and support requests. Stay up to date with industry trends and best practices. About you: We have great relationships with our clients so we are looking for someone with great interpersonal skills and a natural customer service people approach. You maybe someone who has done a level 1 role for a few years and is looking for a role you can get more variety and diversity in a smaller more boutique team where your boss knows who you are and genuinely cares. This is a great place to laugh, have fun and keep learning. Ideally you will have: 2 years’ experience in a level 1 or 2 technical support role Experienced in a network infrastructure focused role. Enjoy working with people and have strong communication and customer service skills. Strong understanding of networking protocols and technologies, including TCP/IP, VLANs, VPNs, and routing protocols. Experience with network hardware, including switches, routers, and firewalls. Experience with virtualisation technologies, such as VMware or Hyper-V. Experience with Microsoft 365 management, including organisational level Exchange, SharePoint and OneDrive. Ability to work effectively in a team environment. Industry certifications such as CCNA, CCNP, or MCSA will be highly regarded. How to apply: Press the apply button and submit your resume . We will be reviewing resumes and contacting candidates over the coming 1 week, so please submit your interest asap. We look forward to receiving your interest. Next Steps: We will review resumes and contact candidates with the relevant skills and experience for a quick phone conversation to gain better insights into you, your skills and experience and your interest in the role. Following this we will short-list candidates for a 30 min online interview, and then will arrange final interviews with our client with the top short-listed candidates. Contact Us: If you have any questions or want to know more, please feel free to contact Seton via peoplebuildpx.com.au Build PX is HR solutions company that works with our clients to set them and their people up for success