This is a Software Engineer - L3 Support role with one of the leading companies in AU right now Canonical with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Canonical This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu. Location: This is a remote role, we have teams in all time zones. The role entails - Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software - Maintain a close working relationship with Canonical's Field, Support and product engineering teams - Participate in upstream communities - Develop bug fixes, backport patches, and work with upstream for inclusion - Review code produced by other engineers - Demonstrate good judgment in technical methods and techniques - Prioritize work and manage your time effectively against those priorities - Participate in team discussions to improve processes, tools, and documentation - Maintain clear, technical and concise communications - Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for in you - An exceptional academic track record - Background in Computer Science, STEM or similar - Experience with Linux and open source software - Experience with at least one of Python, Go, C or C++ on Linux - A drive to learn unfamiliar technology and deep-dive difficult issues - Willingness to travel up to 4 times a year for internal events Nice-to-have skills - You love technology and working with brilliant people - You are curious, flexible, articulate, and accountable - You value soft skills and are passionate, enterprising, thoughtful, and self-motivated - You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Canonical. ✅ Applying here is the first step in the hiring process for this role at Canonical. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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