Help Desk Engineer — Perth, Perth Region

Introduction About Us Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations. Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries. Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate. Description The Role As a Help Desk Engineer, you will be at the heart of the organisation’s IT operations, delivering exceptional support and practical guidance that empowers every employee to do their best work. This is more than just troubleshooting — it’s about being a trusted go-to expert, solving a wide range of technical challenges with speed, confidence, and a solutions-focused mindset. From day one, you will play a hands-on role in keeping the business running smoothly, ensuring systems and tools work flawlessly behind the scenes. At the same time, you will look ahead — spotting opportunities to improve the user experience, streamline processes, and contribute ideas that shape smarter, more efficient ways of working. If you thrive on solving problems, love working with people, and enjoy using your technical knowledge to make a real difference, this is the role for you. Join a team where your skills will be valued, your input welcomed, and your growth encouraged. Responsibilities Respond to IT support requests in a timely and effective manner, resolving technical issues to minimise disruption and maintain user productivity. Maintain accurate and detailed documentation of support cases, contributing to internal knowledge sharing and continuous service improvement. Set up desks and IT equipment for new starters and staff relocations, ensuring a seamless and efficient transition of hardware and software. Support the setup and operation of audio-visual equipment for meetings, enabling smooth communication and presentation delivery across the organisation. Identify recurring technical issues and produce clear documentation or guidelines to streamline future support and enhance user satisfaction. Skills And Experiences Demonstrated Capabilities Qualification in Information Technology or a related discipline, providing a strong foundation in IT systems and support principles. Practical experience across Microsoft 365, Windows and Mac operating systems, enabling efficient resolution of a broad range of user issues. Solid understanding of Active Directory, Windows Server, and networking concepts, supporting the effective maintenance of IT infrastructure. Familiarity with Jira, Confluence, and similar collaboration tools, assisting in documentation, team coordination, and project support. Competence with support ticketing systems, combined with strong communication skills to explain technical matters clearly to non-technical users. Benefits Career advancement opportunities within the organisation An opportunity to gain exposure to the ASX A positive and collaborative work culture Employee recognition and rewards initiatives An impressive list of employee benefits including discounts on retail, bills, wellbeing, and entertainment Diversity Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds, different abilities and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. When you apply, please note the pronouns you use and any workplace adjustments you may need to enable you to put your best foot forward during the interview process. Acknowledgement of Land In the spirit of reconciliation, Automic Group acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Working Rights Only applicants with work rights in Australia can be considered for this position. Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and an ID check.