ICT Support and Test Engineer — The Rocks, Sydney

POSITION : ICT Support and Test Engineer NUMBER OF POSITION : 1 TYPE : Full-time LOCATION : Sydney , NSW SALARY : $70,000 - $75,000 per annum Our Client, City Systems Pty Ltd is a Sydney-based IT services provider located in the heart of the CBD. The company specialises in delivering tailored technology solutions to clients across various sectors, with a strong focus on system integrity, quality assurance, and end-to-end support. City Systems currently seeking an experienced ICT Support and Test Engineer to join its technical team. This role is responsible for ensuring the reliability, performance, and compliance of ICT systems support and detailed testing, auditing, troubleshooting, and ongoing technical analysis. Key Responsibilities Managing and monitoring day-to-day technical support queues from different clients. Providing onsite and remote support to clients regarding network and systems failure.scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation identifying variations and potential high risk areas in securing adherence to standards and procedures recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities assisting in troubleshooting, diagnosing, testing and resolving system problems and issues developing, conducting and providing technical guidance and training in application software and operational procedures analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems Requirements Bachelor's degree or higher qualification in Information Technology, Computer Science, or a related field. 1 - 2 years of proven experience in relevant organization. Strong analytical and problem-solving skills with high attention to detail. Excellent communication skills, both written and verbal. Solid understanding of software, hardware, operating systems, networks, and security frameworks. Familiarity with quality assurance processes and testing protocols.