Support Engineer (Frontend/UX) — The Rocks, Sydney

Several years awarded as 1 of the Top Fortune 100 companies to work for Flexible WFH/Hybrid setup (2 days onsite) working from amazing Sydney CBD office 12 Mos Max term contract; Enjoy continuous learning & potential FT opps Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies We're seeking a passionate and skilled Application Support Engineer to join our client's highly collaborative, supportive & multi-talented UX APJ Tech Support team . You will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape Job Title: Technical Support Engineer (UX) What your exciting days will look like: Use your creative problem-solving skills to troubleshoot & resolve complex technical problems Advocate for users, providing expert guidance & solutions. Own & resolve challenging UX platform issues. Collaborate seamlessly with customers & internal teams (admins, developers etc.) Manage your time wisely & juggle priorities like a boss Put to good use your knowledge in Incident, problem, change management, knowledgebase & defects Report design, reliability, and maintenance issues to engineering. Continuously learn our product suite as it continues to grow so you can best understand & support how customers use the platform What you'll be bringing to the table: Must have up to 2-4 years' experience providing Customer facing Technical support/Application support/Software support (Web based products or e-commerce preferred) Good experience w/ dynamic HTML components (AJAX, JavaScript, CSS, XML, HTML, XHTML) Experience with JavaScript, AngularJS or Jelly would be a plus Experienced in analysing log files and standard debugging concept Working knowledge of the components in a web application stack Nice to Haves: Bonus points for Backend knowledge (Java or similar languages) and DB skills (MySQL, Oracle) Familiarity with Linux, UNIX or other OS What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for FT/perm conversion. Candidates must have Full working rights in AU 12 Mos Max term contract (annual salary with accrued leave entitlements) What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: h ttps://www.realtimeaustralia.com/job-search/