Field Service Engineer ROSA — Sydney, Sydney Region

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized. What You Can Expect The Field Service Engineer (FSE) is responsible for providing highly visible onsite and remote technical support for ROSA® Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for ROSA as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. How You'll Create Impact - Perform ROSA system installations, along with troubleshooting and repair - Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required - Assess technical problems and find a solution or determine how to elevate questions appropriately in high pressure situations - Act as a liaison between Zimmer Biomet and customers on communications regarding quality and performance of products - Respond to customer inquiries and maintain professional communication - Provide product feedback and improvements to R&D - Support product trade shows and lab trainings as needed What Makes You Stand Out - Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances - Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner - Follow all internal communication and documentation policies - Independently work without specific direction on daily activities - Proficiently determine one's own schedule based on business needs - Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered Your Background Essential - Degree qualified in Engineering or relevant Science - Valid driver's license and good driving record - 2 plus years of experience in field support, engineering, or other customer-facing function preferably with a medical device company Preferred - Prior experience with robotics - Project management skills - Experience working in an operating room environment Travel Expectations - Up to 80 percent, role is part of a team that provides support across Australia and New Zealand EOE/M/F/Vet/Disability