Job Description Note: Due to the nature of the work related to this position, employees will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen. What you get to do in this role Develop automation tools to facilitate and improve day-to-day operations Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support) Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst