Senior Software Escalation Engineer — North Sydney, North Sydney Area

New

Meet the Team Cisco's UCS and Intersight platforms are part of the industry's leading Cloud and Compute business. Our team is dedicated to simplifying the deployment, management, and support of Enterprise Data Centres through industry-leading Cloud-Based solutions with our Intersight managed portfolio. As we evolve, we're introducing AI Enablement products and expanding our cloud-based offerings to keep our customers ahead in a rapidly changing technological landscape. Your Impact In this role, you'll provide advanced technical support and troubleshooting for escalated issues related to UCS and Intersight platforms, including AI Enablement products and cloud-based offerings. Your focus will be on diagnosing and resolving product-level problems within our evolving Cloud and Compute portfolio. You'll collaborate with engineering, product management, and other cross-functional teams to ensure timely and high-quality resolutions, advocating for customers and enhancing the overall customer experience. - Diagnose and resolve complex technical issues related to UCS and Intersight platforms. - Collaborate with cross-functional teams to drive complete problem resolution. - Design solutions and publish fixes for product-level problems. - Advocate for customer needs and product quality within development teams. - Engage with TAC, Sales, and internal teams to address systemic issues. Minimum Qualifications: - Bachelor's degree in a STEM field 6 years of experience or equivalent. - 5 years of experience in a technical customer-facing role. - 5 years of experience with deployment, configuration, and troubleshooting. - 5 years of experience working with data centre technologies and cloud-based offerings. Preferred Qualifications: - In-depth knowledge of UCS and Intersight platforms, or equivalent datacentre and cloud technologies. - Excellent problem-solving skills with the ability to analyse complex issues. - Driven by the challenge of solving unique and difficult problems. - Experience with product design and cloud operations. - Willingness to work in small, self-organizing teams. - Ability to read and review code WeAreCisco WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.