Field Engineer in Newcastle — The Hill, Newcastle Area

Expired

Job Expectations An exciting opportunity has presented itself to join the Customer Field Services team as a Field Engineer. The Field Services (FS) Team within Chief Operations Business Unit provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection. A bit about your role Based in Newcastle, your new role as Field Engineer would require you to represent nbn's Field Services team for all field-based assurance activities. You would be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across nbn and the services connected to the network. You would provide high level field support which will involve frequent remote travel, scheduled after hours activities, and will require you to be part of an on-call roster and respond to afterhours call outs. The role would see you: Manage and conduct equipment and system level Service Assurance activities in the field Quality improvement of Active network construction activities and investigation of early-onset faults Provide on-site, complex, technical and ad-hoc network support Provide support for NBNs service delivery partners in ad-hoc service assurance and activations for NBNs End Users Provide support for changes or upgrade to network elements Resolve technical escalations from Customer Field Technicians Work within the confines of SLA, OLA and CRQ timeframes Perform end user installation and assurance activities A bit about you You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial. You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be an advantage in this role. Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment Continue the conversation Please note that this is a permanent opportunity. If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Worker Type Permanent Time Type Full time