Field Service Engineer - Industrial Instruments — Scoresby, Knox Area

Expired

At Thermo Fisher Scientific, each one of our 125,000 outstanding minds has a unique story to tell. Join us and give to our singular mission-enabling our customers to make the world healthier, cleaner and safer When you're part of the team, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world Role Summary: Liaise with the EAC organisation, equipment suppliers and service management to ensure customer requirements can be met. Support timely customer issue resolution by working directly with customers & across the team to address potential differences in product performance vs expectations. Perform maintenance and repair activities as needed based on customer demand / staffing. Support the commercial teams in finding opportunities to add new products and/ or capabilities Achieve a high level of knowledge in the use of the equipment, equipment applications, solving, specifications, and applicable laws Support the service administration team, service and sales teams in responding to technical product inquiries, as well as assistance with spare parts identification Work with other Thermo Fisher Scientific groups and departments to help maintain product quality and promote customer satisfaction. To install, calibrate, maintain and repair instruments across the product portfolio. To achieve service revenue budget by championing Company products, developing strong customer relationships and working closely with commercial and operations teams To assist sales team for their designated Portfolio so that growth and performance objectives are exceeded. To be highly responsive and proactive in dealing with customer's needs and maintain close and effective relationships with Company Sales, Marketing and Service teams To carry out your employment in an efficient and commercially appropriate manner. Key Responsibilities: Service Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard. Perform to designated goals of turn-around-time, response time, repair rate and customer expectations. Work with Service Operations staff to successfully run field service activities and complete administration requirements to support the business Take ownership for customer satisfaction for services performed. Own the service process from allocation to completion, including the entering of all parts and text on the computer system, so that the invoicing process is accurate and goals are met. Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property. Key Focus Area: Role model Company Values Including: Exceeding customer service level expectations (external & internal) Working to agreed goals A focus to finding solutions Working within quality and company policy guidelines Maintaining a professional appearance at all times Reporting To work with the Service team manager to ensure: We are able to implement service responsibilities with respect to installations and other service commitments. Resolve customer complaints. Environmental Health & Safety To take reasonable care of your own health and safety, as well as the health and safety of others. Assist with the identification' assessment and addressing of EH&S issues in the workplace. Actively participate in all EH & S activities as guided by the site EH&S coordinator. Follow all applicable Safe Work Methods and standards. Minimum Requirements/Qualifications: Qualifications & Experience Experience within the water and waste water industry Experience in a technical support role preferred Restricted electrical license desired (or relevant competency to obtain one) Driver's License Skills & Attributes Proficient in Microsoft applications including Microsoft office. Strong analytical skills. Organisational skills to prioritise optimally and meet agreed timelines. Effective interpersonal, communication and listening skills. A dedication and commitment towards displaying a professional and positive demeanor to work. An ability to think strategically and laterally to enhance business opportunities. An initiative taker who can work autonomously, with passion and energy to be a supportive teammate. Ability to create and champion meaningful and effective partnerships with our customers, suppliers and peers. Customers worldwide trust Thermo Fisher Scientific products and services to help them accelerate innovation and enhance productivity. Together, we are advancing science to make a real difference. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. When you join us, you'll be part of a hard-working, driven team that shares your passion for exploration and discovery. With annual revenues of approximately $40 billion and the most significant investment in R&D in the industry, we give our over 125,000 colleagues the resources and chances to create meaningful contributions to the world.